Damaged or Defective Items


All manufacturers’ defects must be reported within seven days of receiving merchandise. When the damage claim is confirmed, the patron must prepare the merchandise for return shipment. Stay Rad! Shop will arrange a pickup of all returns on manufacturers’ defects, which will be sent directly to the manufacturer. In some cases, we will only need to send the customer replacement parts without having to return the original purchase. This is determined based on written damage claims and photos on a case-by-case basis.


If it is required for a defective or damaged item to be returned to us, Stay Rad! Shop will provide the customer with a return label to be placed on the return package. Stay Rad! Shop is not responsible for any manufacturers’ defects but may facilitate such claims on behalf of our patrons. It is important to understand that product defects are the sole responsibility of the manufacturer and patrons agree to indemnify Stay Rad! Shop from such claims.


Patrons typically do not need to return the initial merchandise because replacement parts might suffice to fix most damaged or defective problems. If a replacement part is warranted, a new scooter will not be sent under any circumstances. Stay Rad! Shop will not assume responsibility for any products shipped to us from patrons who have not received authorization from Stay Rad! Shop. DO NOT send products to Stay Rad! Shop for returns, refunds, or replacements without first receiving written approval to do so.


Replacement parts and/or scooters are sent through the same shipping process as the initial order. Although we try to quickly process all warranties and damage claims, be advised it can take up to three weeks for the customer to receive replacements from the manufacturer.


For convenience purposes, Stay Rad! Shop may authorize the repair in our shop with the same or comparable parts while we wait for the manufacturer to re-supply us with replacement parts. Under certain circumstances where the manufacturer authorizes the claim and we have an agreed upon replacement in stock, we can sometimes avoid the three week wait. 

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